The most common problem is that many people have
DIFFERENT HOME/SHIPPING addresses from their BILLING address
and either forget, or do not think it matters. IT DOES!!!
For your protection, we use something called AVS (Address
Verification Service) which verifies that the BILLING information
you provide is the same as your credit card provider has
on file. MANY PEOPLE forget that their billing address (the
address that their credit card bill actually gets sent to)
is different. If someone has moved in the last couple of
years OR gets their mail forwarded to them, this is probably
the culprit. AVS (Address Verification Service) will NOT
allow the transaction to go through unless the Billing address
AND zip code match. If you do not know what address your
credit card company has on file, call them and ask (the
phone number is most likely on the back of your credit card).
Please Note: If you make several attempts at placing
an order with the improper Billing Address information,
this could trigger your credit card company's fraud control.
At the very least they will temporarily deduct the attempted
transaction amount from your available credit, and possibly
even turn your card off.
The SECOND most common problem is entering an inappropriate
SHIPPING METHOD
Most problems with international ordering attempts stem
from the customer not choosing the correct UPS SHIPPING
METHOD. Make sure that either Worldwide Express or
Worldwide Expedited are chosen (the difference is
that worldwide express is quicker and more expensive)
ALSO make sure the correct country is chosen, otherwise
the zip code will be rejected.
If after filling in your correct information such as
shipping and billing address if you receive an error code
instead of a confirmation that the transaction was approved,
check three things first: That your zip code is correct,
that your shipping method is appropriate for your shipping
address, and that you have chosen the appropriate country.
The Error codes "only accepts five digit zip
code" or "invalid shipping method"
are usually generated because the customer lives OUTSIDE
of the US and has chosen the incorrect shipping. Make
sure to enter the correct country and appropriate shipping
method
"Invalid e-mail address"
Usually a result of the customer giving a false or incomplete
e-mail address: NOTE: e-mail address is important because
the customer will receive an e-mail confirmation of order,
receipt, as well as the UPS tracking number. Without the
correct e-mail address, the customer will not be able
to track the package because customer will not receive
the receipt with the invoice number.
Orders are processed immediately. Once the transaction
goes through, you cannot cancel or change the order! The
customer
may contact customer service at (866) 475-4424 or via e-mail
by
clicking here for
more information.
The credit card statement will only say SkinChoice.com,
LLC, if someone inquires what exactly was purchased, they
will only say "cosmetics" or "nutritional
supplement". It should in no way disclose the specific
nature of the product
You probably were not. Did you make one or more FAILED attempts
at processing an order? Every time you attempt to process
an order, even if it fails, (because you put the wrong corresponding
zip code or shipping method etc.), the credit card company
"authorizes" your credit card for the full amount.
This is not a charge, only a reduction of the available
credit. Depending on your specific credit card, the authorization
should disappear automatically within 3-30 days. If you
have any specific questions regarding these authorizations
and when they will disappear, please call your credit card
company. Rest assured, you were only CHARGED for the transaction
that was fully processed.
Although both products are designed to be safe and effective,
they are in fact very different:
· Condysil Crème contains natural
ingredients such as Colloidal Silver, Prunella Vulgaris,
Tea Tree oil, Aloe Vera, and vitamin E to promote healthy
skin and assist the body's immune system to naturally
fight the infection of HPV, the virus that causes genital
warts. These ingredients have been demonstrated to have
powerful anti-viral, and antibacterial properties. In
summary, Condysil Crème helps promote healthy skin
growth and assist the body's immune system without
destroying tissue.
· In contrast, Condysil Gel contains salicylic
acid, an FDA approved ingredient for over-the-counter
wart removal products, although our product contains it
at a percentage low enough to be safe for use on extremely
sensitive skin. The
GEL contains only a 5% salicylic acid solution.
In higher dosages (17%) salicylic acid is an FDA approved
wart removal ingredient, and has been shown clinically
to be VERY EFFECTIVE against warts, HOWEVER these types
of products are very destructive to the skin and are very
dangerous to use in sensitive areas like the genitalia.
Some people have better
results with Condysil Crème while other
people find Condysil Gel to work better for them.
Neither product is "stronger", or "more
effective", they are just two completely different
products. Remember, there is no one product, presciption
or otherwise that "cures" warts. To some degree
it is a hit-or-miss trial and error situation, so we offer
two different formulas. If you would like to try both,
we offer a combination package of both products which
will save you over $10 as compared to purchasing them
seperately. Click
here for more details.
NEVER USE A 17% SALICYLIC ACID (OVER THE COUNTER WART
REMOVER) PRODUCT IN THE GENITAL REGION.
Condysil Gel contains a 5% solution of salicylic acid
which does not act to damage the skin, but rather to assist
in delivering the other key ingredients like Melaleuca
and Prunella Vulgaris deep into the skin tissue, to help
assist the body's own immune system to fight back.
If
you have diabetes, HIV or other sensitivities
and/or allergies to salicylic acid, please
see the Important
Warning below.
Moreover, the Aloe Vera
and Tea Tree oil have been shown in clinical studies to
be highly effective against bacteria and other micro organisms,
while the Prunella Vulgaris has been shown to be
an extremely effective anti-viral agent. Applied twice
daily, relief is painless, and doesn't scar or burn.
Although it does contain the powerful anti-viral ingredient
Prunella Vulgaris, as well as ingredients like vitamin
E and aloe Vera to promote healthy skin growth, this product
should be regarded as a tissue "destroyer" because
of the acid it contains. This product can irritate the
skin, and most people use this product AFTER they have
tried another method that was unsuccessful or ineffective,
or when the warts grew back quickly after another type
of treatment.
Results are best obtained when using the "surround
and drown" technique, most easily accomplished
by the following method: applying a bit of crème
to a Band-Aid and then applying the Band-Aid to the affected
area. Repeating this process and leaving the wart "soak"
in the crème as long as possible seems to work
better than "rubbing it in" until the skin is
dry to the touch. Often people apply the crème
to an area where walking, wearing clothes etc. can easily
rub it off. The crème IS MOST EFFECTIVE when left
on the area for long periods of time, so if it gets rubbed
off, the wart won't absorb it and the product does not
have a chance to work.
If you forget to use the creme for a day or two, just
begin the process again, but diligent application is the
secret to success.
The most important concept to remember is "surround
and drown" literally soaking the wart in the creme
for long periods at a time, several times a day.
Using this method, results are usually seen in 24-48
hours. First the wart will change color, usually turning
a lighter color than the surrounding skin. After several
more days the wart will "soften up" and begin
to break apart. The wart may appear to actually increase
in size temporarily as it absorbs the creme, but as long
as there is a difference in color and texture, the
creme is working. Diligently applying this creme to
the wart several times a day,every day, the wart will
slowly disappear over several weeks. The normal length
of time for the entire process is 4-6 weeks, although
this may vary depending on the person and the shape and
size of the wart.
NOTE: if you do this, make sure to watch for irritation
or redness, as the crème DOES contain ingredients
that could irritate the skin in some people even though
it does not contain any acid.
Results are best obtained when using the "surround
and drowned" technique, most easily accomplished
by the following method: Applying a bit of gel to a
Band-Aid and then applying the Band-Aid to the affected
area. Repeating this process and allowing the wart "soak"
in the gel as long as possible seems to work better
than "rubbing it in" to the point where the
skin is dry to the touch. Often people apply the Gel
to an area where walking, wearing clothes etc. can easily
rub it off. The gel IS MOST EFFECTIVE when left on the
area for long periods of time, so if it gets rubbed
off, the Product does not really have a chance to work.
NOTE: if you do this, make sure to watch for irritation
or redness, as the gel DOES contain ingredients, including
Salicylic Acid, that can irritate the skin in some people.
If you forget to use the gel for a day or two, just
begin the process again, but diligent application is
the secret to success.
The most important concept to remember is "surround
and drown", literally soaking the wart in the creme
for long periods at a time, several times a day.
Using this method, results are usually seen in 24-48
hours. First the wart will change color, usually turning
a lighter color than the surrounding skin. After several
more days the wart will "soften up" and begin
to break apart. The wart may appear to actually increase
in size temporarily as it absorbs the gel, but as long
as there is a difference in color and texture, the
gel is working as designed. Diligently applying
the gel to the wart several times a day, every day,
and letting the wart "soak", the wart will
slowly disappear over several weeks. The normal length
of time for the entire process is 4-6 weeks, although
this may vary depending on the person and the shape
and size of the wart.
NOTE: if you do this, make sure to watch
for irritation or redness, as the gel does contain ingredients
including salicylic acid,that can irritate the skin.
If you take the tracking # (sent to you by e-mail when
the package was processed) and enter it on the tracking
page at www.skinchoice.com/ups_track.htm
or www.UPS.com,
you will be able to see where it is in transit and when
the expected delivery date is. In some cases, you may
also need to input the shipping zip code as well. If
you
have any questions or problems with tracking your package,
please contact customer service by
clicking here.
Please note, it usually takes one (1) full business
day from your purchase before the tracking number is
available
in the UPS system.
We are trying to break the "dot com" mold.
Of the thousands of products we have sold to consumers,
we have only had a handful of returns. We will do everything
possible to make our customers happy. We offer a 30 day
money back guarantee if a customer is not satisfied for
any reason whatsoever. To date, this has been less than
0.8 percent of all of our customers.
We are trying to break the "dot com" mold. Of
the thousands of products we have sold, we have only had
a handful of returns. Our goal is to make our customers
happy, but we realize that sometimes no matter what we do,
we can't satisfy everyone. We offer a 30-day money back
guarantee to show that we believe in our products 100%.
If for any reason a customer is not satisfied they may return
the unused portion of the product for a full refund of the
product purchase price, not including shipping and handling.
If customer elects to return a product for a refund, the
product must be postmarked sent within 30 days of the original
purchase date. See "returning a product"
for more information.
No, in order to keep prices low and maintain efficiency
we only process orders electronically. Our processing server
is extremely secure by today's standards and encrypted,
and your information is safe. It would be extremely difficult
for an unauthorized person to see any of your information.
If we had to process orders manually we would have to raise
our prices, and we want to keep the products affordable
to everyone. If you still feel uncomfortable because you
are unfamiliar with online purchases, you may call the Order
Hotline at 866-475-4424 and an operator will take your order
over the telephone.
Herpasil can be used before, during, and after outbreaks
of fever blisters or cold sores cause by the Herpies simplex
virus (HSV). Ideally Herpasil should be applied to the affected
area daily, even when blisters are NOT present. This will
promote healthy skin and assist the body's immune system
in warding off an outbreak altogether.
If applied at first signs of an outbreak, users may experience
shorter and less severe outbreaks.
The preferred application method is applying a "dab"
to your fore finger and applying in a "swirling"
or circular pattern. Immediately the skin will feel better
and users may experience significant changes in as little
the first 24 hours.
Acnesil may be applied to large or small areas of the skin
as often as necessary. The preferred application method
is applying a "dab" to your forefinger and applying
it in a "swirling" or circular pattern. Rub the
Acnesil into the skin until it is no longer "wet".
Immediately, the skin will appear healthier and feel soft
and moisturized. Because of the high concentration of tea
tree oil, there may also be a "menthol" like cooling
or tingling feeling immediately after application. This
is normal.
Result times will vary depending on the person and the
severity of the acne, however the skin should begin to appear
healthier immediately, and the acne becoming less severe
or disappearing within a few days to a few weeks, depending
on the severity.
NOTE: This product contains a HIGH concentration of tea
tree oil. If redness or irritation occur, cease use immediately.
Some people may be sensitive to tea tree oil. We recommend
that before applying to the face, one "tests"
out the acnesil on the forearm, or other less conspicuous
area.
In a clinical study, tea tree oil was shown to be as or
more effective than prescription or OTC acne products containing
benzol peroxide.
We
are so confident that you will be satisfied with our products,
we offer a 30 day money back guarantee. If for any reason
you are unsatisfied , you may return the product to us for
a refund of the product's purchase price. Although over
98% of our customers are satisfied with our products and
service and we are striving to make this rate of satisfaction
100%, we realize that occasionally some people will not
be satisfied. We want you to be happy with our products
and services and recommend us to your friends. We will do
anything we can to make you, our valued customer, satisfied,
by either issuing a refund or replacing the item free of
charge, whichever you choose. Please note: We cannot replace
or exchange a product AND issue a refund, it's "either
or", not both. Note:
A $5.00 dollar handling charge will be applied against the
credit of the product's purchase price for each product
returned.
Instructions for returning a product:
In order to receive a refund, the product must be returned
to SkinChoice.com
Product should be returned in original box, however
if original box is unavailable, product may be placed
in a box or padded envelope. Products made of glass should
be repackaged with care to insure against breakage. For
our employees' safety, any box that contains broken glass
will be discarded and a refund will not be processed (we
cannot instruct our employees to pull out broken glass
pieces from boxes for obvious reasons).
In the box with the product please insert
the return form with all required information filled out
and signed. Click
here to print out the return form. The return
form MUST be included in the box.
Mail the product to:
Returns Department
DAK Labs
201 Spring Garden Streeet
Third Floor
Philadelphia, PA
19123
We suggest that you mail it to us return receipt requested
and insured, however we will accept any type of delivery
service such as Federal Express or UPS etc.
Although returns are processed immediately as received,
sometimes it takes a while for your credit card company
or bank to credit your account. Please allow 2-4 weeks
for the credit to show up on your next statement.
Instructions for exchanging a product:
Please e-mail customer service at by
clicking here and include your name, order number (your
order number starts with three or four 0's i.e. 00001234
or 00012345) and product you wish to exchange or replace.
Or, simply call toll free 1-866-475-4424 and ask to speak
to the customer service department, they will be glad to
assist you (exchanges only).
Please note: all exchanges are shipped UPS ground, please
allow 1-7 days for delivery. Exchanges for orders outside
of the continental United States may incur additional shipping/handling
charges.
Please e-mail customer service at by
clicking here and include your name, order number (your
order number starts with three or four 0's i.e. 00001234
or 00012345) and product you wish to exchange or replace.
Or, simply call toll free 1-866-475-4424 and ask to speak
to the customer service department, they will be glad to
assist you.
Please note: all exchanges are shipped UPS ground, please
allow 1-7 days for delivery. Exchanges for orders outside
of the continental United States may incur additional shipping/handling
charges.
* Disclaimer: These statements have not been evaluated by the Food
and Drug Administration. These products are dietary supplements
and are not intended to diagnose, treat, cure, or prevent any
disease. Always consult with your health care provider before
adding any substances to your diet or making any lifestyle
changes.
